Customer Success Manager
Core
Trusted advisor and advocate ensuring customer adoption, optimization, and retention of Mimecast's cybersecurity product suite.
Role type
Customer Success Manager (SaaS)
Builds
Customer success plans, adoption strategies, and risk mitigation for enterprise cybersecurity clients.
Domain
Cybersecurity / SaaS
Deliverable
product features
Required skills
risk and renewal management, strategic sales collaboration, technical product understanding, stakeholder management (C-level to admins), change management, business acumen
Preferred skills
cybersecurity/technology industry experience
Technologies
Mimecast product suite
Responsibilities
Create Customer Success Plans to map customer journeys to value realization; Collaborate with Sales, Support, and Product teams to optimize customer experience; Manage risk and renewal processes to identify and mitigate churn; Assist customers with product adoption and feature utilization; Provide thought leadership and industry expertise; Act as the voice of the customer to senior stakeholders.
Seniority
Mid-level, hands-on IC