Customer Success Manager, SMB
Core
Manage a portfolio of SMB customers (101–500 employees) to drive product adoption, retention, and revenue growth for 1Password's Extended Access Management solutions.
Role type
Customer Success Manager (SMB)
Builds
Customer success plans, adoption metrics, and retention strategies for SMB accounts.
Domain
Cybersecurity / Identity & Access Management / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Account lifecycle management, stakeholder engagement, structured success planning, CRM hygiene, forecasting, cybersecurity fundamentals (Identity & Access Management), AI tool utilization
Preferred skills
Experience in cybersecurity or enterprise technology, ability to identify upsell opportunities, executive communication
Technologies
Salesforce, Gainsight, Slack, Zoom
Responsibilities
Manage SMB customer portfolio and renewal timelines, lead executive business reviews and success check-ins, drive product activation and feature adoption, identify expansion opportunities with Sales, maintain accurate customer records and health tracking, collaborate cross-functionally with Sales and Product teams
Seniority
Mid-level, hands-on IC