Customer Success Manager
Core
Build strong customer relationships, drive product adoption, and support retention and growth for enterprise customers using regulatory intelligence and AI solutions.
Role type
Customer Success Manager
Builds
Regulatory intelligence and AI compliance solutions for organizations
Domain
Environmental safety, regulatory compliance, B2B SaaS
Deliverable
product features
Required skills
relationship building, commercial awareness, product adoption driving, risk identification, cross-functional collaboration, product portfolio knowledge
Preferred skills
recurring-revenue business experience, CRM proficiency, environmental/regulatory domain familiarity, mid-market/enterprise support, travel readiness
Technologies
Salesforce
Responsibilities
Build trusted relationships with customer stakeholders, partner with Account Managers on renewals and growth, drive product adoption and engagement, execute customer success plans, conduct proactive outreach and meetings, identify at-risk accounts, develop action plans to mitigate risk, act as voice of the customer internally, share customer insights to improve internal processes
Seniority
Mid-level, hands-on IC