Director, Customer Success (Enterprise)
Core
Lead a team of Enterprise Customer Success Managers to protect and grow revenue relationships with 1Password's largest, most strategically significant customers, owning NRR outcomes and executive partnerships.
Role type
Director, Enterprise Customer Success
Builds
Long-term executive partnerships and scalable Customer Success operations for the Enterprise segment
Domain
Cybersecurity / Identity Security / SaaS
Deliverable
client delivery
Required skills
Enterprise account management, NRR ownership, people management (managing managers), executive stakeholder engagement, CS operating frameworks (success planning, EBR, forecasting), Gainsight, Salesforce
Preferred skills
Cybersecurity/Identity Security/IAM background, 1Power user experience
Technologies
Gainsight, Salesforce
Responsibilities
Lead Enterprise CSM team and own NRR outcomes; Design and scale engagement models and success planning standards; Partner with Enterprise Sales on joint account planning and deal strategy; Manage forecasting rigor and segment health; Serve as senior escalation owner for critical customer situations
Seniority
Director, hands-on leadership