Customer Success Analyst
Core
Drive adoption, retention, and customer loyalty for a portfolio of Intelex customers by acting as a trusted advisor and managing relationships.
Role type
Customer Success Analyst (SaaS)
Builds
Long-term customer partnerships and value realization for EHSQ software platform
Domain
Environmental, Health, Safety, and Quality (EHSQ) software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, adoption and retention strategy, stakeholder engagement (Director/VP level), risk identification and resolution, CRM platform proficiency, strategic business review execution, success metrics tracking
Preferred skills
EHSQ domain knowledge, enterprise account management, quantification of success metrics, technical concept presentation
Technologies
Teams, Zoom, CRM platforms
Responsibilities
Own and manage customer relationships focusing on adoption and retention; Build trusted advisor relationships with Director and VP stakeholders; Proactively identify risks and improvement areas; Advocate for customer needs internally; Educate customers on product updates and roadmap; Track customer health metrics and maintain success plans; Conduct Strategic Business Reviews for key accounts; Capture customer success stories for advocacy; Partner on account growth through up-sell and cross-sell; Contribute to Customer Success campaigns
Seniority
Mid-level, hands-on IC
