Senior Technical Account Manager - Remote - EST / NY
Core
Trusted technical voice and strategic advisor for enterprise customers, bridging the gap between Oasis Security's platform and client technical teams to drive adoption and long-term value.
Role type
Senior Technical Account Manager (Cybersecurity/Identity)
Builds
Enterprise access management platform for AI agents and machine identities
Domain
Cybersecurity, Identity & Access Management (IAM), Enterprise Software
Deliverable
client delivery
Required skills
Technical onboarding leadership, strategic account management, stakeholder engagement at executive levels, product adoption driving, complex technical troubleshooting, cross-functional collaboration
Preferred skills
Early-stage startup experience, experience with IT practitioners/DevOps/Identity teams, repeatable process implementation
Technologies
Oasis Security platform, enterprise identity and security tools
Responsibilities
Lead technical onboarding and strategy sessions for new customers; Act as the voice of the customer to internal teams; Monitor usage and identify upsell/renewal opportunities; Collaborate with Product to inform new feature development; Resolve technical blockers and maintain customer health metrics; Conduct QBRs and architecture deep dives.
Seniority
Senior, hands-on IC