Statewide Customer Success Advocate - AZ
Core
Strategic account management for top-tier public safety and education customers, ensuring adoption of Motorola's Rave and Aware video/software solutions.
Role type
Senior Customer Success Advocate (Strategic Account Management)
Builds
Customer retention, product adoption, and renewal success for public safety and K12 sectors
Domain
Public Safety / Emergency Management / K12 Education / Video & Software Services
Deliverable
client delivery
Required skills
Strategic account management, contract lifecycle management, stakeholder influence, public safety domain expertise, SaaS solution implementation, customer health monitoring, renewal negotiation, cross-selling, presentation skills, CRM proficiency
Preferred skills
7+ years in public safety/emergency management/K12, background clearance eligibility, extensive travel (75%), Salesforce/CS analytics platform knowledge
Technologies
Rave, Aware, Salesforce, Microsoft Office, Google Suite
Responsibilities
Develop trusted advisor relationships with executive sponsors, serve as voice of the customer to drive product improvement, educate customers on new features, partner with internal teams on business strategy, coordinate regional user group meetings, monitor customer health and adoption metrics, negotiate renewals and identify expansion opportunities, attend industry events
Seniority
Senior, hands-on IC with strategic account ownership