Software Technical Account Manager - Palm Beach
Core
Embedded technical partner for law enforcement agencies, ensuring effective deployment, adoption, and operational success of Axon's hardware, software, and cloud solutions.
Role type
Senior Technical Account Manager (Public Safety/Law Enforcement)
Builds
Axon's ecosystem of body-worn cameras, mobile devices, cloud software, and integrated solutions for public safety agencies
Domain
Public Safety / Law Enforcement / Enterprise Software
Deliverable
client delivery
Required skills
Technical account management, SaaS/cloud platform support, complex troubleshooting, root-cause analysis, stakeholder communication, system integration knowledge, project management, independent operation
Preferred skills
Public safety/law enforcement domain experience, CAD/RMS/CJIS familiarity, Power BI/SQL/analytics, AI-powered product knowledge, technical certifications
Technologies
Axon hardware/software ecosystem, Power BI, SQL, cloud platforms, integrated technology environments
Responsibilities
Serve as primary technical point of contact for assigned agencies; Diagnose and resolve complex technical issues across software and integrated solutions; Partner with deployment teams to design, configure, test, and implement Axon solutions; Build trusted relationships with technical and operational stakeholders within agencies; Utilize data tools to support customer insights and monitor adoption metrics; Deliver advanced product training and technical education to customer stakeholders
Seniority
Mid-to-Senior, hands-on IC