Software Technical Account Manager (Traveling)
Core
Embedded technical partner for law enforcement agencies, owning relationships, deployments, and outcomes to enhance public safety.
Role type
Senior Technical Account Manager (Traveling)
Builds
Axon's software and integrated solutions for public safety and law enforcement
Domain
Public Safety / Law Enforcement / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical account management, SaaS/cloud platform support, troubleshooting & root-cause analysis, cross-functional collaboration, networking concepts, system integrations, enterprise software environments, CJIS compliance
Preferred skills
Public safety/law enforcement/government experience, CAD/RMS/CJIS/digital evidence systems, Power BI/SQL/analytics platforms, AI-powered products/workflow automation, technical certifications
Technologies
Axon ecosystem, Power BI, SQL, CAD, RMS, digital evidence systems
Responsibilities
Serve as primary technical point of contact for assigned agencies, diagnose and resolve complex technical issues, partner with deployment teams to design and implement solutions, build trusted relationships with technical stakeholders, conduct customer reviews focused on technical health and adoption, deliver advanced product training and technical education, work onsite to support deployments and critical incidents
Seniority
Senior, hands-on IC with travel