Manager, Software Technical Account Managers
Core
Lead a team of Technical Account Managers to drive operational success, deployment, and adoption for public safety agencies using Axon's devices and cloud software.
Role type
Manager, Technical Account Management
Builds
Operational stability and adoption of body-worn cameras, body cameras, and cloud software for law enforcement and public safety agencies
Domain
Public Safety / Law Enforcement / Cloud Software & Hardware
Deliverable
product features
Required skills
Team leadership, customer-facing technical delivery, program leadership, distributed team management, operational execution, stakeholder management, systems thinking, data-informed leadership, CJIS compliance
Preferred skills
Public safety domain experience, CAD/RMS/CJIS ecosystem familiarity, customer lifecycle management, ITIL/PMP/Cloud certifications
Technologies
SaaS platforms, cloud infrastructure, networking, hardware systems, integrations, CAD, RMS
Responsibilities
Lead, coach, and develop TAMs across embedded, regional, and traveling engagement models; Ensure consistent execution across deployments, onboarding, adoption, and technical stabilization; Partner with Sales, Professional Services, Support, Product, Engineering, and Customer Success; Serve as escalation point for critical customer situations and high-visibility deployments; Track and improve team-level performance metrics and operational health
Seniority
Manager, hands-on people leadership
