Customer Success Advocate - US Remote
Core
Front-line customer-facing role ensuring customers realize full value of Motorola Solutions' hybrid-cloud portfolio for public safety agencies and enterprises.
Role type
Customer Success Advocate (IC)
Builds
Customer adoption, workflow maturity, and long-term partnerships for mission-critical public safety solutions.
Domain
Public Safety / Government Technology / Hybrid-Cloud
Deliverable
product features
Required skills
Customer Success management, SaaS/cloud product experience, CRM/BI tools fluency, data-driven adoption analysis, risk mitigation, cross-functional collaboration
Preferred skills
Public Safety/Government technology experience, PSAP/9-1-1 familiarity, strategic account management, stakeholder influence
Technologies
Salesforce, Gainsight, Tableau
Responsibilities
Reduce time to first value for new deployments, move customers through advanced usage tiers, identify adoption/retention risks, surface expansion opportunities, lead customer touchpoints (onboarding, QBRs), monitor account health, collaborate with Sales/Product/Support teams
Seniority
Mid-level, hands-on IC