Technical Support Engineer
Core
Provide expert-level technical support via phone and screen-sharing to heavy civil construction clients using the B2W ONE Platform, resolving complex application errors and configuration issues.
Role type
Senior IC Technical Support Engineer (AECO/Construction)
Builds
B2W ONE Platform for heavy civil construction and infrastructure projects
Domain
Construction Technology (AECO) / Software Support
Deliverable
client delivery
Required skills
Relational database concepts, Microsoft Windows desktop/server, Google products, SQL, CRM systems, technical troubleshooting
Preferred skills
Coding/programming background, AECO or construction technology industry experience
Technologies
B2W ONE Platform, Microsoft Windows, Google products, SQL, CRM
Responsibilities
Provide expert-level support via phone and screen-sharing to help clients navigate configuration and product functionality; Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors; Collaborate with Development teams by documenting defects and trends; Develop and publish high-impact Knowledge Base articles.
Seniority
Mid-level, hands-on IC