Renewals Specialist
Core
Own the end-to-end renewal lifecycle to drive retention and fuel customer success for an industrial technology provider.
Role type
Senior IC renewals specialist (account management)
Builds
Account renewals and retention strategies for enterprise software solutions
Domain
Industrial technology / Construction / Geospatial
Required skills
Account retention, Renewal lifecycle management, Customer relationship management, Quoting and billing, Contract negotiations, CRM Salesforce, Project management, Data-driven insights, Forecasting, Cross-functional partnership
Preferred skills
NetSuite, Enterprise software background, Construction industry experience, C-Level executive interface
Technologies
Salesforce, NetSuite
Responsibilities
Cultivate and secure account renewals, Execute renewal phases (review, notification, quote, close), Identify customer requirements and roadblocks, Monitor at-risk accounts, Prepare activity and forecast reports, Partner with Customer Success, Sales, and Legal teams
Seniority
Mid-level, hands-on IC