Renewals Specialist
Core
Own the end-to-end renewal lifecycle to drive retention and fuel customer success for an industrial technology provider.
Role type
Renewals Specialist (Account Management)
Builds
Renewed contracts and revenue retention for enterprise software solutions
Domain
Industrial Technology / Construction & Geospatial / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account retention strategies, CRM Salesforce, Contract negotiations, Quoting and billing processes, Data-driven insights, Project management, Forecasting and reporting, Customer relationship management
Preferred skills
NetSuite, Enterprise software background, Construction industry experience, C-Level executive communication
Technologies
Salesforce, NetSuite
Responsibilities
Execute all phases of the renewal process including account review, notification, and quote creation; Partner with Customer Success, Sales, and Legal to develop customer-specific strategies; Identify customer requirements and roadblocks; Monitor at-risk renewals and develop action plans; Prepare activity and forecast reports.
Seniority
Individual Contributor, 1-3 years experience