Renewals Specialist
Core
Drive contract retention and renewal revenue for Dutch-speaking customers in the AECO sector by developing resolution strategies and collaborating with sales teams.
Role type
Renewal Specialist (Customer Success)
Builds
SaaS contract renewals and retention strategies for the AECO industry
Domain
AECO (Architecture, Engineering, Construction, Operations) + SaaS
Required skills
SaaS renewal processes, Salesforce, G-Suite, contract management, negotiation, churn reduction, stakeholder communication
Preferred skills
AECO industry experience, digital construction knowledge
Technologies
Salesforce, G-Suite
Responsibilities
Spearhead proactive renewal strategies to maximize retention and reduce churn, manage high volume of renewals in a fast-paced environment, collaborate with decision-makers to ensure timely contract signing, communicate risks and develop resolution strategies
Seniority
Mid-level (2-3 years experience)