Customer Services Executive - Outbound & Delivery - Fixed Term Contract - 12 months
Hybrid
Core
Manage after-sales queries including delivery issues and order-related questions to ensure customer support and resolution.
Role type
Customer Service Executive (Outbound & Delivery)
Builds
After-sales support and delivery resolution for TD SYNNEX customers
Domain
Technology distribution / Customer Service
Deliverable
client delivery
Required skills
telephone communication, after-sales process management, customer relations, organization, time management, Excel, Word
Responsibilities
Investigate and resolve after-sales queries and delivery issues, act as primary contact for customers, own and progress cases within service levels, follow company policies for delivery situations, improve efficiencies in query handling, highlight root-cause issues, promote e-Business tools, support colleagues
Seniority
Individual Contributor