Customer Service Coordinator - Heatherton
Core
Provide responsive customer service and operational support for deliveries, coordinating solutions with logistics and dispatch teams to ensure smooth day-to-day operations.
Role type
Customer Service Coordinator (Logistics/Distribution)
Builds
Customer service interactions, delivery updates, and operational coordination for a beverage distribution network
Domain
Logistics, Warehousing, Distribution
Required skills
Customer service, Logistics coordination, Problem-solving, Communication, Microsoft Dynamics, Excel, Attention to detail, Safety compliance, Record keeping
Preferred skills
Experience in logistics/warehousing, Technology proficiency, Proactive mindset, Team collaboration
Responsibilities
Respond to customer enquiries via phone, email, and face-to-face; Resolve delivery and service issues; Provide real-time delivery updates; Support walk-in customers with collections and equipment returns; Maintain accurate records of interactions and operations; Assist with stock verification and cooler handling; Collaborate with warehouse and dispatch teams; Maintain site safety compliance.
Seniority
Entry to Mid-level, Hands-on IC