Job
Core
Handle customer inquiries and issues via live chat and email for a B2B IT services company.
Role type
Customer Support Representative
Builds
Customer support services for B2B clients
Domain
B2B IT Services
Deliverable
client delivery
Required skills
English (fluent), live chat support, email support, issue resolution, product knowledge, multitasking (via careerplan.io/jobs/33699-job)
Responsibilities
Communicate with customers via live chat and email, resolve customer issues and queries, report and escalate advanced queries, perform first-step investigations on issues