Technical Support Representative
Core
Frontline technical support specialist diagnosing and resolving software issues for architecture, engineering, and construction professionals via phone, email, and chat.
Role type
Technical Support Representative (IC)
Builds
Self-sufficient user experiences and streamlined workflows for AECO industry clients
Domain
AECO (Architecture, Engineering, Construction) / SaaS
Deliverable
client delivery
Required skills
Omnichannel support (phone, email, chat), technical troubleshooting, cross-functional collaboration, knowledge base refinement, case documentation
Preferred skills
Ticketing platforms, remote support tools, engineering/architecture/UX background, multi-OS experience (Windows, iOS, Android)
Technologies
Windows, iOS, Android, ticketing systems, remote support tools
Responsibilities
Diagnose and resolve technical challenges across phone, email, and chat; Empower users with actionable tips, tutorials, and workflows; Champion issue resolution for installations, account entitlements, and bug tracking; Collaborate with cross-functional teams to escalate critical incidents and refine knowledge base resources