Level 1 Helpdesk Technician
Core
First-line technical support specialist handling customer inquiries via phone and email, performing remote troubleshooting, and escalating unresolved issues. (via careerplan.io/jobs/59-00E-A0-26B-level-1-helpdesk-technician-at-leadingit)
Role type
Level 1 Helpdesk Technician
Builds
Customer support resolution and internal documentation
Domain
IT Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
remote troubleshooting, customer service, documentation, process adherence, basic IT diagnostics
Preferred skills
problem-solving, multitasking, eagerness to learn
Technologies
computer systems, mobile devices, softphones
Responsibilities
Serve as first point of contact for technical assistance, perform remote troubleshooting, walk customers through problem-solving, direct unresolved issues to next level, record notes and maintain documentation, handle weekend on-call rotation
Seniority
Junior, entry-level IC