Senior Technical Support Engineer (Hybrid)
Core
Deploy and support Stryker's Vocera communication solutions for customers via technical investigation and issue resolution.
Role type
Senior Technical Support Engineer (Hosted Application)
Builds
Vocera communication solutions
Domain
Healthcare technology / Hosted application support
Deliverable
client delivery
Required skills
Customer technical support in hosted environments, issue documentation and management, cross-functional collaboration, product defect reporting, supportability requirement identification, design request scoping
Preferred skills
RHEL system administration, command line and PowerShell usage, server virtualization (VMWare, Hyper-V), SSL/TLS and PKI, authentication protocols (LDAP, 802.1x), relational databases and SQL scripting
Technologies
Vocera, RHEL, VMWare, Microsoft Hyper-V, PowerShell, LDAP, 802.1x, SQL
Responsibilities
Document and manage customer issues and requests, monitor and respond to customer inquiries, escalate issues and collaborate to solve complex problems, review product documentation for new releases, report product defects and enhancement requests, partner with customers to design and implement design requests
Seniority
Senior, hands-on IC