Integrated Communications Services Engineer II
Core
Maintain and administer integrated enterprise communication systems, including PBX, voice mail, and call center applications, primarily within a healthcare setting.
Role type
Mid-level IC communications services engineer
Builds
Enterprise voice mail, call center, reporting, and end user hardware
Domain
Healthcare + Enterprise Communications
Required skills
Openscape 4000, Openscape Xpressions, Openscape Contact Center V9, VoIP endpoints, SIP trunks, MDM, mobile device management, PBX administration, ACD troubleshooting, circuit testing, alarm identification, outage repair, backup verification
Preferred skills
Mobile device deployment, asset tracking, mobile cyber security policies
Technologies
Openscape 4000, Openscape Xpressions, Openscape Contact Center V9, IP/SIP phones
Responsibilities
Perform daily moves, adds, and changes of user communication devices; Design and validate application changes to improve end user workflow; Troubleshoot and resolve advanced technical issues with enterprise communication applications; Coordinate with outside vendors and act as liaison between vendors and hospital end users; Develop and use test plans for changes to communications system applications and platforms that includes root cause analysis, problem correction, retest, and documentation.
Seniority
Mid-level, hands-on IC