Integrated Communications Services Engineer II
Core
Day-to-day maintenance, administration, and troubleshooting of enterprise-wide communication systems, including voice mail, call center applications, and PBX infrastructure.
Role type
Mid-level IC communications systems engineer
Builds
Enterprise voice mail, call center, reporting, and end-user hardware systems
Domain
Healthcare IT / Enterprise Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Openscape 4000, Openscape Xpressions, Openscape Contact Center V9, VoIP endpoints, SIP trunks, MDM, mobile cyber security, ACD call center applications, circuit testing, alarm identification, outage repair, system back-up verification
Preferred skills
Mobile device deployment, asset tracking, process improvement, end-user training, vendor liaison
Technologies
Openscape 4000, Openscape Xpressions, Openscape Contact Center, IP/SIP phones
Responsibilities
Perform daily moves, adds, and changes of user communication devices; Design and validate application changes to improve end-user workflow; Troubleshoot and resolve advanced technical issues with enterprise communication applications; Develop and use test plans for changes to communications system applications and platforms; Coordinate with outside vendors and act as liaison between vendors and hospital end users
Seniority
Mid-level, hands-on IC