Senior Technical Support Specialist, French Speaking
Core
Senior Technical Support Engineer for global product support, managing incidents, problems, and changes for Mitel's communication solutions.
Role type
Senior Technical Support Engineer (VoIP/Networking)
Builds
Incident resolution, knowledge base articles, lab confirmations, and technical workshops for customer-facing communication products.
Domain
Telecommunications / VoIP / Networking
Required skills
IP, VoIP, Networking, Virtualization, Linux, Microsoft Windows Server, Agile methodologies, Analytical troubleshooting, English (proficient), French (proficient)
Preferred skills
ITIL foundation, Cloud technologies (GCP, Azure)
Technologies
Linux, Microsoft Windows Server, GCP, Azure
Responsibilities
Respond to and resolve incident and problem tickets; Provide workarounds to minimize defect impact; Engage partners professionally; Create and maintain Knowledge Base Articles; Troubleshoot complex customer issues; Confirm fixes in the lab; Test patches and loads; Participate in New Product Introduction (NPI) and field trials; Conduct technical workshops.
Seniority
Senior, hands-on IC
