Senior Technical Support Specialist, French Speaking
Core
Senior Technical Support Engineer for global product support team, resolving complex customer issues and managing incidents/problems for business communication products.
Role type
Senior Technical Support Engineer (VoIP/Networking)
Builds
Production support services and knowledge base articles for Mitel's global customer base
Domain
Telecommunications, VoIP, Networking, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IP networking, VoIP protocols, Linux administration, Microsoft Windows Server, complex troubleshooting, incident management, change management, technical documentation, lab testing, NPI process participation
Preferred skills
ITIL Foundation, Cloud certifications (GCP/Azure)
Technologies
Linux, Microsoft Windows Server, GCP, Azure, VoIP systems
Responsibilities
Respond to and resolve incident and problem tickets within service levels, provide workarounds for defects, engage partners professionally, create and maintain Knowledge Base Articles, troubleshoot complex customer issues, confirm fixes in the lab, test patches and loads, participate in New Product Introduction (NPI) and early testing, conduct technical workshops
Seniority
Senior, hands-on IC
