Sr Staff Engineer-IT (Voice Engineer)
Core
Sr Staff Engineer responsible for L3 support, migration, and integration of Genesys PureCloud voice solutions for healthcare systems.
Role type
Sr Staff Engineer (Voice/Telephony)
Builds
Genesys PureCloud voice platforms and integrations for healthcare providers
Domain
Healthcare / Telephony
Deliverable
production ML models | product features | infrastructure
Required skills
Genesys PureCloud troubleshooting, API integration, Call flow design, SIP trunking configuration, Network routing, VOIP protocols, Incident management, Vendor coordination
Preferred skills
Migration implementation, Documentation creation, Stakeholder management
Technologies
Genesys PureCloud, SIP, VOIP, APIs
Responsibilities
Day to day support and maintenance of Genesys PureCloud Solutions, Act as L3 support during issues and drive towards resolution, Work with internal/external teams on integrating platforms with Genesys, Migration and implementation of Genesys PureCloud Solution, Monitor project progress and adjust as necessary, Creation of Documentation and Knowledge base, Manage and coordinate team activities, Conduct regular reviews of the platform to ensure optimal performance, Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects
Seniority
Sr Staff, hands-on IC with team coordination