Technical Product Support Specialist II
Core
Provide advanced technical troubleshooting and support for ZOLL enterprise healthcare software products (EMS, hospital, billing) to resolve complex customer issues and improve system reliability.
Role type
Senior IC technical product support specialist (healthcare SaaS)
Builds
Enterprise and SaaS technology for EMS, hospital, and billing organizations
Domain
Healthcare technology / Enterprise SaaS
Deliverable
client delivery
Required skills
Advanced troubleshooting, root cause analysis, SQL Server, networking, VMware, operating systems, incident management, knowledge base creation, cross-team collaboration
Preferred skills
Experience in healthcare software, familiarity with ZOLL product ecosystem
Technologies
Salesforce, Atlassian Jira Service Desk, Microsoft Teams, Slack, Five9, LogMeIn Rescue, SQL Server, VMware
Responsibilities
Manage advanced troubleshooting for assigned enterprise products; handle complex technical issues independently; contribute to knowledge base by creating and updating articles; identify technical trends through case analysis; facilitate incident management processes; optimize remote team productivity guidelines.
Seniority
Mid-level (2-4 years experience), hands-on IC