Technical Customer Support Trimble Tekla Structures
Core
Technical Customer Support for BIM software Tekla Structures, assisting construction companies and engineering firms with complex technical questions and project implementation.
Role type
Technical Customer Support Professional
Builds
Digitalization of construction processes and practical software solutions for the AECO industry
Domain
Construction (AECO) / BIM / CAD
Deliverable
client delivery
Required skills
Construction engineering or architecture degree, practical knowledge of constructive civil engineering, Tekla Structures or CAD knowledge, German (fluent), English (good)
Preferred skills
Experience as a constructor, structural planner, or technical system planner
Responsibilities
Provide technical customer support via phone, digital media, and on-site visits; Create and translate support articles, product manuals, and technical documentation; Develop and update training materials; Collaborate with Marketing, Sales, and Customer Success teams; Contribute to product development of Tekla Structures and Trimble Connect (via careerplan.io/jobs/R57353-technical-customer-support-trimble-tekla-structures-at-trimble)
Seniority
Mid-level, hands-on IC