Manager, Customer Success

2 Locations💼 Full-time💰 $89,700–$89,700🗓 2026-08-25 → 2026-09-25

Core

Lead a team of Customer Success Managers to drive retention and revenue growth for a $50M+ ARR portfolio of enterprise AECO clients.

Role type

Manager, Customer Success (People Management)

Builds

Customer retention strategies, executive partnerships, and team operational excellence

Domain

SaaS / AECO (Architecture, Engineering, Construction & Operations)

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Team mentorship and coaching, Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) optimization, Gainsight analytics, Executive Business Reviews, Subscription economics, Enterprise account management

Preferred skills

AECO or infrastructure domain knowledge, Salesforce platform experience

Responsibilities

Mentor and coach Customer Success Managers to drive professional growth; Own and optimize GRR and NRR metrics; Leverage Gainsight to manage customer health and mitigate churn; Partner with Sales, Professional Services, and Product teams; Lead Executive Business Reviews with C-level stakeholders

Seniority

Manager, people leadership

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Trimble

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com.