Customer Success Manager
Core
Trusted advisor driving customer transformation, software adoption, and long-term growth within Trimble's construction technology ecosystem.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Account strategies, product utilization plans, and retention initiatives for dedicated client portfolios.
Domain
Construction technology / Industrial SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success strategy, account management, business value conversations, product utilization planning, customer health monitoring, churn mitigation, cross-functional collaboration, executive relationship building, active listening, technical aptitude
Preferred skills
Enterprise account portfolio management, proactive account health metrics, construction industry experience (Project Manager, Site Superintendent, Estimator, Project Engineer), knowledge of general contracting and real estate development
Responsibilities
Facilitate business value reviews and tailored adoption plans; partner with key stakeholders to execute product rollout strategies; evaluate customer health and usage trends to optimize retention; collaborate with product teams to champion customer voice.
Seniority
Senior, hands-on IC
