CRM & Sample Specialist (Contractor)
Core
Drive governance in customer data and HCP universe management, support field colleagues in CRM tool utilization, and manage complaint sample distribution and policy compliance.
Role type
CRM & Sample Specialist (Contractor)
Builds
Global sales force automation systems, CRM data governance, and sample distribution processes.
Domain
Healthcare / Pharmaceutical
Required skills
CRM administration, data management, field force deployment processes, Field based technology, UAT coordination, data mapping, sample reconciliation, training delivery, system integration, compliance management
Preferred skills
Pharmaceutical experience, project management
Technologies
Veeva Vault, HCP Consent DB, Marketo, RDM, Identity Hub, CRM systems
Responsibilities
Platform owner & administrator of CRM, manage data management practices, develop commercial business processes, gatekeeper for global deliverables and UAT, prepare load-files, escalate CRM support, facilitate data mapping, support stakeholder creation, work with other system owners, manage sample upload and utilization, ensure sample controls, coordinate sample reconciliation, provide training, leverage technologies, support legal/medical/compliance teams, partner with SECCD team, partner with Medical and Marketing colleagues
Seniority
Mid-level, hands-on IC
