CRM & Sample Specialist (Contractor)
Core
Drive governance in customer data and HCP universe management, ensuring field colleagues efficiently utilize CRM tools and comply with sample policies.
Role type
CRM & Sample Specialist (Contractor)
Builds
Global sales force automation systems, CRM platforms, and sample distribution processes
Domain
Healthcare / Pharmaceutical
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
CRM platform administration, data governance, field force deployment process knowledge, UAT coordination, data mapping, sample policy compliance, training delivery, cross-platform integration (Veeva, Marketo, RDM), customer permission management
Preferred skills
Pharmaceutical industry experience, project management
Technologies
Veeva Vault, HCP Consent DB, Marketo, RDM, Identity Hub, CRM systems
Responsibilities
Manage creation, harmonization, and maintenance of data management practices for global sales force automation systems; Act as gatekeeper for global deliverables and manage User Acceptance Testing (UAT); Prepare load-files reflecting cycle-plans, org structure, and territory alignments; Facilitate data mapping and governance processes with commercial operations and IT; Manage sample upload, track utilization, and coordinate reconciliation across geographies; Provide training for field force regarding CRM system utilization; Ensure sample controls and policies are implemented in markets; Support legal, medical, compliance, and pharmacovigilance teams for CRM-related issues.
Seniority
Junior to Mid-level, hands-on IC