Junior Customer Success Manager (x/f/m)
Core
Junior Customer Success Manager supporting operational workflows, data quality, and customer lifecycle management for Doctolib's healthcare platform.
Role type
Junior Customer Success Manager
Builds
Doctolib healthcare platform features and customer success operations
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Customer relationship management, data quality management, CRM system proficiency, product configuration, contract administration, process execution
Preferred skills
Healthcare domain knowledge, technical product understanding, data analytics
Responsibilities
Execute standardized processes for customer portfolio management, triage and route customer inquiries, maintain and update customer data and interaction logs, configure and optimize product settings, support customers through contract lifecycle phases, collaborate on team operational goals
Seniority
Junior, hands-on IC
