Customer Success Representative (x/f/m)
Core
Support healthcare professionals using Doctolib by managing customer accounts, ensuring data quality, and facilitating smooth operational workflows.
Role type
Customer Success Representative
Builds
Doctolib platform usage and customer retention for healthcare providers
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Customer account management, data quality assurance, CRM system proficiency, product configuration, contract administration, stakeholder coordination
Preferred skills
Healthcare industry experience, technical product understanding, data analytics affinity
Responsibilities
Process standard customer support tasks, triage and route incoming inquiries, maintain and update customer data records, configure product settings for clients, manage contract lifecycle (sign-offs, cancellations, transfers), collaborate with team to achieve customer satisfaction and growth goals
