Patient Service Representative - Pediatrics
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments for pediatric care.
Role type
Patient Service Representative (Pediatrics)
Builds
Patient registration and appointment scheduling workflows for VillageMD network
Domain
Healthcare / Pediatrics
Required skills
Patient registration, phone etiquette, payment processing, insurance verification, appointment scheduling, data entry, HIPAA compliance, basic computer proficiency
Preferred skills
Previous PSR experience, medical office terminology knowledge, EHR/Practice Management System experience, Associate Degree
Technologies
EHR, Practice Management System, Window based environment
Responsibilities
Greets visitors and directs them appropriately, maintains efficient patient flow through registration, answers phones and takes messages, posts self-pay charges and collects payments, scans insurance cards and processes verifications, schedules appointments and diagnostic tests, completes referrals, performs clerical duties like faxing and filing, covers for other staff as needed
Seniority
Entry-level, hands-on IC