Welcome Coordinator
Core
Initial point of contact for patients entering the practice, managing front office operations, scheduling, and patient intake in a primary care clinic.
Role type
Front office coordinator (primary care)
Builds
Patient access and clinic operations for a rural primary care network
Domain
Healthcare / Primary Care
Required skills
Patient intake, appointment scheduling, insurance verification, EHR data entry, phone communication, record preparation, transportation coordination
Preferred skills
Customer service, clerical experience, computer proficiency, flexibility, organization, reliability
Technologies
Electronic health record (EHR), phone systems
Responsibilities
Greet and check patients in and out, verify insurance and collect copays, maintain multiple schedules, verify and update patient information in the EHR, assist patients with forms and paperwork, schedule patients and conduct outreach, coordinate transportation for patients, prepare and process medical records, answer calls and distribute communication across the care team
Seniority
Entry-level to Junior, customer-facing IC