Patient Service Representative
Core
Greets patients and families, manages registration and patient flow, answers phones, processes payments and insurance verifications, and schedules appointments for a multispecialty and urgent care network.
Role type
Patient Service Representative (PSR)
Builds
Patient registration, appointment scheduling, and billing workflows for VillageMD network providers
Domain
Healthcare / Medical Office Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, payment processing, phone etiquette, data entry, HIPAA compliance, basic computer proficiency
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, Associate Degree
Technologies
EHR, Practice Management System, Standard Office Technology (Windows)
Responsibilities
Greet visitors and direct them appropriately, maintain efficient patient flow through registration, answer phones and take messages, post self-pay charges and collect payments, scan insurance cards and update patient accounts, schedule appointments and diagnostic tests, complete referrals, perform clerical duties like faxing and filing
Seniority
Entry-level to Mid-level, hands-on IC