Front Office Specialist
Core
First point of contact for patients, managing check-in/out experiences and administrative responsibilities to ensure a smooth patient flow.
Role type
Front Office Specialist
Builds
Patient check-in/out experience and office workflow
Domain
Healthcare / Medical Office
Deliverable
product features
Required skills
Customer service, Phone etiquette, Cash handling, Insurance verification, Patient flow management, HIPAA compliance
Responsibilities
Greet patients and provide exceptional customer service, Answer phones promptly, Verify insurance authorizations, Collect payments and manage cash drawers, Manage patient flow and office efficiency, Complete daily reconciliations
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