Global Customer Operations Specialist
Core
Supports the efficient execution of the order-to-cash cycle and ensures high-quality service to customers and brokers by managing relationships, resolving service issues, and supporting daily operational activities.
Role type
Customer Operations Specialist
Builds
Order fulfillment, invoicing, and customer service workflows for a farmer-owned cooperative
Domain
Agriculture / Supply Chain / Customer Operations
Deliverable
product features
Required skills
Analytical skills, organizational skills, MS Office proficiency, ERP system knowledge (SAP), attention to detail, ability to manage multiple priorities
Preferred skills
Familiarity with customer compliance requirements, retail service metrics, EDI processes, order-to-cash workflows
Responsibilities
Resolve customer order exceptions related to pricing, credit, systems, inventory, and transportation; Monitor daily order flow and identify potential risks; Support accurate and timely order acknowledgment, allocation, fulfillment, and invoicing; Analyze customer service and order data to identify trends and performance gaps; Prepare daily, weekly, and monthly reports related to service performance and inventory status; Coordinate with AR and Credit teams on deduction resolution and invoice discrepancies.
Seniority
Junior, 0–2 years experience
