Customer Service Specialist
Core
Interface between customers and business value chain partners, executing order entry and fulfillment processes for foundational customers.
Role type
Customer Service Specialist (Order to Cash)
Builds
Order fulfillment processes for designated business portfolios
Domain
Chemicals / Materials Science / Industrial Intermediates
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order to Cash, SAP MM/SD, Export and Incoterms understanding, Letter of Credit knowledge
Preferred skills
Customer intimacy, Market intelligence gathering, Problem solving
Technologies
SAP MM/SD
Responsibilities
Execute order entry and manage fulfillment for priority and foundational customers; Maintain thorough knowledge of products, applications, and service offerings; Coordinate activities at assigned customer accounts to address issues and implement solutions; Differentiate between customer requirements and company capabilities to choose cost-effective solutions.
Seniority
Mid-level (1-6 years experience)