Trilingual Technical Support Technician - French (Canadian)
Core
L2 technical support engineer providing 24x7x365 remote and onsite troubleshooting for OEM enterprise server and network infrastructure, focusing on hardware repair, log analysis, and service restoration.
Role type
L2 Technical Support Engineer (Hardware/Network)
Builds
Service restoration and uptime for enterprise client infrastructure
Domain
IT Infrastructure / Hardware Repair / Network Operations
Deliverable
client delivery
Required skills
OEM system log analysis, hardware troubleshooting, incident triage, remote guidance to field engineers, parts logistics coordination, SLA management, on-call rotation management, product certification acquisition
Preferred skills
Associate Degree in Computer/Electrical Engineering, Network/Server certifications, ability to travel to customer premises
Technologies
OEM systems, ticketing systems, log processing tools
Responsibilities
Review OEM system logs to identify security breaches and component failures; maintain incident records and perform triage for service restoration; provide remote troubleshooting guidance to field engineers; manage hardware replacement entitlements and parts logistics; collaborate with service management to meet SLAs; participate in 24x7x365 on-call rota
Seniority
Mid-level (3-5 years experience), hands-on IC
