Senior Hardware Support Engineer
Core
Own production hardware reliability across large-scale, mission-critical data center environments, ensuring fleet stability and rapid root cause identification.
Role type
Senior Hardware Support Engineer
Builds
Large-scale AI cloud platform infrastructure (compute, storage, networking)
Domain
Data Center Infrastructure / High-Performance Computing
Deliverable
physical/clinical work
Required skills
Server hardware expertise, Root cause analysis, Server component knowledge (CPU, memory, storage, networking, power, BMC), Vendor coordination, Incident management methodologies, Log and telemetry analysis, Cross-functional technical coordination
Preferred skills
GPU-dense/AI/HPC environment experience, Firmware lifecycle management, Linux-based production systems, Fleet-wide reliability metrics improvement
Technologies
BMC, Linux
Responsibilities
Leading root cause analysis for complex hardware and firmware failures, Aggregating recurring problems to identify systemic issues, Acting as senior escalation point for hardware incidents, Coordinating with vendors for diagnostics and fixes, Partnering with engineering to validate fixes, Performing hardware/firmware validation before rollout, Driving structured incident investigations, Supporting on-site teams during critical events, Improving hardware observability and reporting processes
Seniority
Senior, hands-on IC
