IT Infrastructure Engineer – RMA & Hardware Diagnostics
Core
Advanced hardware troubleshooting and RMA lifecycle management for enterprise server platforms in production data center environments.
Role type
Senior IC IT Infrastructure Engineer (Hardware Diagnostics & RMA)
Builds
Hardware reliability and fleet availability for Nebius' full-stack AI cloud platform
Domain
Data Center Operations / Enterprise Server Hardware / AI Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Enterprise server hardware diagnostics, x86 architecture knowledge, firmware/BIOS/BMC troubleshooting, Linux command-line, remote management interfaces (IPMI/iDRAC/iLO), RMA process management, root cause analysis, OEM vendor coordination
Preferred skills
Board-level diagnostics/SMD rework, data center networking troubleshooting, GPU-dense environment support
Technologies
Linux, IPMI, iDRAC, iLO, BMC, BIOS, PCIe, GPUs, x86
Responsibilities
Perform advanced firmware and hardware diagnostics on enterprise server platforms; Troubleshoot complex hardware failures using system logs and vendor tooling; Act as primary escalation point for L1/L2 technicians on high-impact hardware incidents; Conduct structured root cause analysis and document findings; Own the full RMA lifecycle including validation and vendor coordination; Interface directly with OEM vendors to escalate recurring defects; Analyze hardware failure trends and report metrics; Develop and standardize diagnostic playbooks and validation procedures; Validate replacement components prior to redeployment; Collaborate cross-functionally to improve hardware lifecycle processes
Seniority
Senior, hands-on IC
