Patient Service Representative - Urgent Care
Core
Front-desk administrative support for urgent care and primary care clinics, managing patient registration, scheduling, billing, and insurance verification.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, appointment schedules, insurance verification records, and daily billing reconciliations
Domain
Healthcare / Urgent Care / Primary Care
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, billing and collections, data entry, phone etiquette, HIPAA compliance
Preferred skills
Previous PSR experience, EHR/Practice Management System experience, medical terminology knowledge, associate degree
Technologies
EHR, Practice Management System, Standard Office Technology (Windows-based)
Responsibilities
Greet patients and direct them appropriately; maintain efficient patient flow through registration; answer phones and take messages; process insurance verifications and update patient accounts; schedule appointments and diagnostic tests; collect payments and reconcile daily collections; perform clerical duties like faxing and filing; communicate issues to supervisors promptly.
Seniority
Entry-level to Mid-level, hands-on IC