Appointment Scheduler
Core
Primary point of contact for inbound calls to a centralized contact center, responsible for scheduling patient appointments, collecting demographic and insurance information, and processing patient requests.
Role type
Medical appointment scheduler
Builds
Patient appointment schedules and administrative support for assigned clinical departments
Domain
Healthcare administration / Medical office operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Patient registration, insurance verification, appointment scheduling, call handling, electronic medical record (EMR) proficiency, knowledge of scheduling rules
Preferred skills
Epic experience, college education
Technologies
Electronic medical record systems, patient registration/billing software, email, intranet
Responsibilities
Schedule patient appointments per provider templates, verify patient and insurance information, answer inbound calls, register new patients, assist with rescheduling, maintain compliance with quality standards
Seniority
Entry-level to Mid-level, individual contributor