Patient Service Representative - Patient Access
Core
Greets patients and families, manages patient flow, handles registration, collects payments, processes insurance verifications, and schedules appointments in a physician-led network.
Role type
Patient Service Representative (Patient Access)
Builds
Patient access workflows and registration processes for multispecialty and urgent care providers
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Patient registration, insurance verification, appointment scheduling, payment collection, data entry, phone etiquette, HIPAA compliance
Preferred skills
PSR experience, medical terminology knowledge, EHR/Practice Management System experience
Technologies
EHR, Practice Management System, Departmental/Ancillary Systems, Window based environment
Responsibilities
Greets visitors and directs them appropriately, maintains efficient patient flow through registration, answers phones and takes messages, posts self-pay charges and reconciles daily payments, scans insurance cards and updates patient accounts, schedules appointments and diagnostic tests, completes referrals, performs clerical duties like faxing and filing
Seniority
Entry-level to Mid-level, hands-on IC