Patient Access Representative II (Part Time)
Core
Schedules patient appointments, handles registration, insurance verification, and discharge activities for outpatient clinics at a children's hospital.
Role type
Patient Access Representative
Builds
Patient appointment schedules and clinic registration workflows
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
Appointment scheduling, Insurance verification, Patient registration, Co-payment collection, Discharge scheduling, Patient engagement, Clinic flow optimization
Preferred skills
Certified Healthcare Access Associate (CHAA)
Technologies
MyChart
Responsibilities
Schedule all patient appointments and ensure referrals are obtained; Meet or exceed expected productivity and accuracy standards; Greets and engages patients, families and visitors to provide a positive first impression; Complete registration and discharge activities including co-payment collection and insurance verification; Complete discharge scheduling and ensure follow-up appointments and tests are scheduled; Register in 2 or more Centers as demonstrated by floating; Collaborate with clinical partners to optimize patient communication and clinic flow; Engage in activities to enhance the patient experience including encouraging patient satisfaction surveys.