Technical Support Engineer
Core
Delivering quality software support and resolving complex system-level issues for customers and partners using diagnostics and root cause analysis.
Role type
Technical Support Engineer
Builds
Troubleshooting plans, test environments, and supportability reports for Apptium software products
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Java, GoLang, SQL, Linux, AWS, GCP, Azure, JIRA, Confluence, server monitoring, root cause analysis, regression testing
Preferred skills
Cloud infrastructure knowledge, diverse OS experience, ticketing tools proficiency
Technologies
Apptium, JIRA, Confluence, AWS, GCP, Azure
Responsibilities
Resolve complex system-level software issues, manage customer escalations, perform root cause analysis using logs and diagnostics, validate bug fixes, develop troubleshooting plans, maintain specialized test environments, collaborate with R&D, report product supportability, assist in resource scheduling and training
Seniority
Junior to Mid-level, hands-on IC
