Renewals Supervisor - CCA
Core
Lead a team of renewals specialists to drive on-time renewals, retention, and expansion across software subscriptions, services, and maintenance for the Caribbean Central America region.
Role type
Senior IC Renewals Supervisor (Team Lead)
Builds
Software subscription renewals, service contracts, and maintenance packages for enterprise clients.
Domain
IT Distribution / Technology Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, end-to-end renewal process management, forecasting and pipeline hygiene, churn prevention strategies, CRM data governance, stakeholder management, financial acumen (margin/pricing), KPI tracking and reporting.
Preferred skills
Salesforce Admin or advanced proficiency, Lean Six Sigma (Yellow/Green Belt), PMP or Agile/Scrum fundamentals, IT channel/vendor program certifications.
Technologies
Salesforce, CPQ systems, Excel/Sheets, BI tools.
Responsibilities
Coach and develop a team of renewal specialists; manage end-to-end renewal motions from outreach to quote-to-cash; build and manage high-accuracy renewal forecasts; partner with vendors and internal sales to structure renewal offers; implement save strategies for at-risk accounts; standardize processes and identify automation opportunities; collaborate with Finance and Operations to resolve billing disputes; monitor vendor program requirements and price changes; champion customer experience and collect Voice of Customer; track weekly KPIs and drive action plans.
Seniority
Senior, hands-on IC with people leadership