Renewals Specialist
Core
Managing end-to-end software support contract renewals for subscription and perpetual licensing models to maximize customer lifetime value and recurring revenue.
Role type
Renewal Sales Representative (AEC & Construction)
Builds
Software support contracts and revenue growth for enterprise customers in Architecture, Engineering, and Construction.
Domain
Construction technology / AEC software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Account management, inside sales, renewal sales, transactional accuracy, CRM data management, sales forecasting, up-selling/cross-selling, risk mitigation, campaign execution
Preferred skills
Blended portfolio management (perpetual maintenance & SaaS), cloud-based CRM familiarity, AEC domain knowledge
Responsibilities
Prepare and issue high-volume support contract renewal quotes 90 days prior to expiration; identify expansion paths and drive up-selling/cross-selling; proactively identify and mitigate at-risk renewal clients; execute customer-specific engagement campaigns; develop strategies to achieve sales quotas and maintain accurate regional forecasts.
Seniority
Individual Contributor, mid-level sales role