Renewals Specialist
Core
Manage the full renewal lifecycle for existing customer accounts to ensure timely and accurate contract renewal, proactively reaching out to discuss options and address concerns.
Role type
Renewals Specialist (Customer Success)
Builds
Long-term customer retention and recurring revenue for 1Password's enterprise password manager and Unified Access Management solutions.
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS business models, recurring revenue principles, contract processes, Salesforce (SFDC), Gainsight, data analysis, cross-functional collaboration
Preferred skills
Experience in renewals, account management, or customer success within a SaaS or technology environment
Responsibilities
Manage the full renewal lifecycle for existing customer accounts, Proactively reach out to customers prior to contract expiration, Build and maintain meaningful relationships with clients, Collaborate closely with Sales, Customer Success, and Product teams, Analyze renewal metrics and trends, Educate customers on the value of 1Password's security solutions
Seniority
Individual Contributor, 2+ years experience