Manager, Customer Success
Core
Leading and developing a team of Customer Success Managers to drive product adoption, retention, and renewal objectives while ensuring consistent customer outcomes.
Role type
Manager, Customer Success (People Leadership & Operational Discipline)
Builds
Scalable Customer Success practices, team performance, and customer retention/renewal outcomes
Domain
Industrial Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, coaching, performance management, change management, CRM proficiency, data-driven decision making, cross-functional partnership
Preferred skills
SaaS/technology experience, customer health metrics, churn reduction strategies, Lean/Kaizen methodologies
Technologies
Salesforce
Responsibilities
Lead, coach, and develop a team of Customer Success Managers; Ensure consistent execution of the Customer Success engagement model; Own and reinforce Customer Success standard work and CRM data quality; Monitor KPIs related to customer health and retention; Partner with Sales, Product, and Support teams to remove friction.
Seniority
Manager, hands-on leadership
