Subscription Renewal Specialist
Core
Own end-to-end commercial execution of eMaint customer renewals, driving on-time renewals, protecting pricing, and reducing churn.
Role type
Senior IC subscription renewal specialist (revenue operations)
Builds
Multi-year contract conversions, accurate renewal sales orders, and invoicing readiness for SaaS customers
Domain
SaaS / Industrial technology (predictive maintenance, safety)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Subscription renewal process expertise, pricing negotiation, license usage analysis, CRM data management, cross-functional collaboration, contract migration strategy
Preferred skills
Finance/ERP/billing systems experience, order management background
Technologies
Salesforce
Responsibilities
Lead subscription pricing negotiations and discount requests; Facilitate monthly user audits and manage overage alignment; Partner with Finance to ensure accurate Renewal Sales Orders and invoicing readiness; Collaborate on customer consolidation billing projects; Maintain clean renewal data across CRM and finance systems; Provide renewal forecasts and risk insights to leadership; Manage at-risk renewals including proactive outreach and escalation; Resolve outstanding invoice balances with Collections; Manage account name changes and subscription ownership transfers; Assist with customer documentation requests (MSAs, NDAs, SLAs, DPAs); Support the At-Risk Renewal Process by identifying customers without confirmed renewal intent
Seniority
Mid-level, hands-on IC