Services Specialist - Customer Order and Fulfillment
Core
Serve as the key liaison between customers and operations, ensuring seamless communication on order status and customer requests while driving sales by resolving order issues.
Role type
Customer Order and Fulfillment Specialist
Builds
Customer order lifecycle management, quotations, and timely shipments for engine component MRO services
Domain
Aerospace / Aviation / Maintenance, Repair, and Overhaul (MRO)
Deliverable
client delivery
Required skills
Customer order management, process analysis, performance management, data analytics, planning, organizational skills, dispute resolution
Preferred skills
Aviation industry experience, engineering background, Microsoft Excel, Microsoft Word
Responsibilities
Handle customer enquiries, provide quotations and order updates, support delivery of site targets through Customer Experience process execution, collaborate with cross-functional teams to ensure timely shipments, coordinate and host customer visits, maintain accurate customer data, drive sales by resolving issues with Customers for orders on-hold, partner with Sales Directors to meet contract obligations, prepare data and host performances reviews with customers
Seniority
Individual Contributor, entry to mid-level
